The Jatana team just came back from Relate 2018, the Zendesk flagship event where customer support experts and innovators meet to share knowledge, experiences and failures around themes like Artificial Intelligence, customer centricity, support platforms and more!
Quick responses to customer’s inquiries are always quite useful in achieving hundred percent customer’s satisfaction, in fact, they appreciate it. Consequently, they tend to become such a company’s perpetual customer.
The understanding of the two concepts of customer service which are Business-to-Business (B2B) and Business-to-Consumer (B2C) is useful in comparing the relative differences between the two concepts.
Customer service agents are the unknown heroes of every company. Vigilantes from the shadows who silently do their daily job of saving the company from angry, frustrated, and disappointed customers.
“The development of full artificial intelligence could spell the end of the human race.”
– Stephen Hawking
Installing Jatana in your Zendesk account allows you to access powerful automation features like Automatic Macro Replies, Macro Suggestions, Automatic Ticket triage and more.
The installation process takes only a few minutes after which Jatana will be able to start training your custom made Artificial Intelligence engine.
A global team of engineers, creatives, scientists and visionaires.
At Jatana, we leverage the internet to connect the brightest people around the world.
Jatana automatically forwards tickets to the right agent.
An email comes in, first come first served, the agent reading the email doesn’t know what to do, so it forwards it to a colleague.
The colleague is aware of the issue but doesn’t have the technical expertise to reply, so it forwards it to the tech specialist in the office. The specialist knows how to reply but he needs clearance from a supervisor, so it forwards the email again.
Three people have been involved in this case and no reply has yet reached the customers.
Is this familiar? With Jatana this problem is no more!
Jatana learns from your historic data and redirects each incoming email to the the agent with the highest probability to close the ticket fast.