Select your plan
  • Monthly
  • Annual
  • Save 20%
  • Features
    Actions
    Macros
    Macro intents
    Custom intents
    Macro automation
    Macro suggestion
    Analytics Dashboard
    Artificial Intelligence Models
    Intelligent Process Automation
    Support
  • Beginner
    Free Forever
    Actions
    0
    Macros
    Yes
    Macro intents
    No
    Custom intents
    No
    Macro automation
    No
    Macro suggestion
    No
    Analytics Dashboard
    No
    Artificial Intelligence Models
    No
    Intelligent Process Automation
    No
    Support
    Knowledge Base
  • Starter
    $199 per month
    $1,900 per year
    Actions
    2,000
    Macros
    Yes
    Macro intents
    Yes
    Custom intents
    Yes
    Macro automation
    Yes
    Macro suggestion
    Yes
    Analytics Dashboard
    Yes
    Artificial Intelligence Models
    Yes
    Intelligent Process Automation
    Yes (billed separately)
    Support
    Knowledge Base + Chat
  • Premium
    $499 per month
    $4,800 per year
    Actions
    5,000
    Macros
    Yes
    Macro intents
    Yes
    Custom intents
    Yes
    Macro automation
    Yes
    Macro suggestion
    Yes
    Analytics Dashboard
    Yes
    Artificial Intelligence Models
    Yes
    Intelligent Process Automation
    Yes (billed separately)
    Support
    Knowledge Base + Chat + Phone
  • Enterprise
    Custom
    Actions
    On demand
    Macros
    Yes
    Macro intents
    Yes
    Custom intents
    Yes
    Macro automation
    Yes
    Macro suggestion
    Yes
    Analytics Dashboard
    Yes
    Artificial Intelligence Models
    Yes
    Intelligent Process Automation
    Yes (billed separately)
    Support
    Dedicated CX Manager

FAQs

What are ACTIONS?

Every time a macro is automated by Jatana in Zendesk, it counts as 1 action used. For suggestions it is a bit different, we only count the first suggestion provided for each ticket as 1 action used. Subsequent suggestions for the same ticket won't be counted as actions.

What if I need more than 15000 actions per month?

We offer volumes discounts and special pricing for customers with significant automation needs. Feel free to contact our sales team for further details.

What is Intelligent Process Automation (IPA)?

Intelligent Process Automation is a combination of Artificial intelligence and Robotic Process Automation that allows you to automate all the steps in the ticket lifecycle, from ticket creation to full resolution.

How much does Intelligent Process Automation cost?

Intelligent Process Automation is billed as a custom implementation, separate from the monthly billing subscription. Cost for the implementation varies greatly depending on your automation needs. Feel free to contact our sales team for further details.

Is Jatana GDPR compliant?

Yes! As soon as we get access to your data, we anonymise it and delete all the personal information we don’t need. Get in touch with us so we can share our standard agreements.

When am I billed?

If you chose any of the yearly plans, you save 20% and get billed once for the following 12 months. On the other hand, if you prefer a monthly billing cycle, you will be charged every 30 days for the following month.

Do I need to be a data scientist to use Jatana?

Absolutely not! The platform is built with customer support reps in mind and can be used by anyone, including people with no previosu knowledge of data science and Artificial Intelligence

What kind of support do you offer?

Our knowledge base if packed with resources to get you started. You will alse be able to receive email, chat and phone support depending on your subscription plan. Customers on the Enterprise and Professional plan get access to a dedicated customer experience manager.