Zendesk Integration

Your AI Customer Service Platform

Provide efficient customer support by automating ticket resolution for simple and repetitive issues, and receiving resolution suggestions for more complicated issues.

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A Powerful AI Customer Service Platform

Jatana consists of two complementary solutions: our platform and our Zendesk App. Together, they create, deploy and use all the automation engines that you need to provide exceptional customer experiences.

  • Platform
  • Zendesk App
Jatana Dashboard

Automate Customer Support With The Platforms You Use

With Intelligent Process Automation (IPA), you can connect Jatana to 3rd party systems like Shopify, Magento, CRMs and more. Jatana will fetch all the relevant information, and create ever-improving AI models.

Support Workflow
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Our AI Models Aid In

Automated Resolution
Automated Resolution

Automatic replies to simple support requests freeing up support agents to address more pressing matters.

Ticket categorisation

Drastically cut the time taken to categorize incoming tickets by up to 97%.

Assisted Resolution
Assisted Resolution

Reduce average response time by 40% by suggesting the most appropriate answers to support agents.

Process Automation
End-to-end Resolutions

Jatana connects to 3rd party systems to resolve expensive tickets that require manual assistance.

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Example Integrations

By integrating with 3rd party systems, Jatana will fetch the relevant information directly inside the suggested macro, so that your agents don't need to manually do it.


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  • ecofleet
  • dsg
  • happy-fresh
  • fello
  • hiper
  • kitchentime
  • betternow
  • xplora

You Are In Good Company

Leading brands are automating repetitive tasks using Jatana

Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.
Jesper Juul Jensen

CEO of BetterNow

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.
Klaas Romer

Happiness Members Officer Europe

Klass Romer
We are now able to use more time of what matters the most: providing tailored and customized support at scale.
Anna Jagdhar

Customer Service Manager

Anna Jagdhar
The tickets that can be answered using the Jatana suggestion are way less time-intensive now.
We also love to see how Jatana gets better and better in suggesting the right macro over time: the accuracy of the suggestions is quite astonishing.
Isabelle van Capelleveen

Stocard Customer Support Manager