Your AI Customer Service Platform
Provide efficient customer support by automating ticket resolution for simple and repetitive issues, and receiving resolution suggestions for more complicated issues.Let's talk
A Powerful AI Customer Service Platform
Jatana consists of two complementary solutions: our platform and our Zendesk App. Together, they create, deploy and use all the automation engines that you need to provide exceptional customer experiences.
Automate Customer Support With The Platforms You Use
With Intelligent Process Automation (IPA), you can connect Jatana to 3rd party systems like Shopify, Magento, CRMs and more. Jatana will fetch all the relevant information, and create ever-improving AI models.
Our AI Models Aid In
Automatic replies to simple support requests freeing up support agents to address more pressing matters.
Drastically cut the time taken to categorize incoming tickets by up to 97%.
Reduce average response time by 40% by suggesting the most appropriate answers to support agents.
Jatana connects to 3rd party systems to resolve expensive tickets that require manual assistance.
By integrating with 3rd party systems, Jatana will fetch the relevant information directly inside the suggested macro, so that your agents don't need to manually do it.
Do you want us to add more services?Contact us.
You Are In Good Company
Leading brands are automating repetitive tasks using Jatana
CEO of BetterNow
Happiness Members Officer Europe
Customer Service Manager
We also love to see how Jatana gets better and better in suggesting the right macro over time: the accuracy of the suggestions is quite astonishing.
Stocard Customer Support Manager