Zendesk Integration

AI Automations for better Customer Experiences

Easily train AI models to automate repetitive low added value tasks and provide better experiences to your customers. Enjoy the AI Revolution.

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Automate repetitive processes

Customer support teams strive to provide the best Customer Experiences.
With Jatana, you can easily and independently create AI models that help you automate
repetitive processes and provide faster and better support.

Suggested Replies
Suggested replies

Jatana suggests the best answer to support requests and cut Average Response Time by 40%

Automated Replies
Automated replies

Let the AI reply to support request without the need for a support agent, and solve tickets end-toend

Categorization
Ticket categorisation

Automate up to 97% of the categorisation of incoming tickets

Process Automation
Intelligent process automation

Once the AI is trained, Jatana will start automating the most repetitive tickets without human intervention needed. Get ready to deliver exceptional customer experiences!

In partnership with reliable companies.

Jatana is a selected company for the Zendesk Startup Program at Station F!

Zendesk Station F

Smart brands compete on Customer Experience

75% of businesses said their top objective was to improve customer experience, as customers are looking for support 24/7 across multiple channels.

Be one of them. Jatana 75

Create smarter support workflows

With Intelligent Process Automation (IPA), you define custom support workflows by connecting Jatana to 3rd party systems like Shopify, Magento, CRMs and more.
Solve the most expensive end-to-end processes without human intervention, letting Jatana perform manual lookups.

Support Workflow
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A powerful AI Platform

Jatana consists of two complimentary solutions: our platform and our Zendesk App.
Together, they help you create, deploy and use all the automation engines that you need to provide execptional customer experiences.

  • Platform
  • Zendesk App
Jatana Dashboard

You are in good company

Leading brands are automating repetitive tasks using Jatana

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.
Klaas Romer

Happiness Members Officer Europe

Klass Romer
Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.
Jesper Juul Jensen

CEO of BetterNow

Jesper
We are now able to use more time of what matters the most: providing tailored and customized support at scale.
Anna Jagdhar

Customer Service Manager

Anna Jagdhar
  • ecofleet
  • dsg
  • happy-fresh
  • fello
  • hiper
  • kitchentime
  • betternow
  • xplora

Top Rated App in the Zendesk Marketplace

Jatana is a Top Rated App on the Zendesk Marketplace

Jatana 5 star