The Jatana team just came back from Relate 2018, the Zendesk flagship event where customer support experts and innovators meet to share knowledge, experiences and failures around themes like Artificial Intelligence, customer centricity, support platforms and more!
Today we are really excited to share with you that we have been working on a new service that will help our customers achieve even greater customer support results.
Arguably the most important thing between a business and a customer is trust.
Customer service agents play a crucial role in building long-lasting relationships with customers. If a customer experience is satisfying, the customer will trust the company if not, the company risks to lose the customer forever.
When you hear AI, is the first thing that pops into your mind a tool or a co-worker?
What’s the difference between Machine Learning and Deep Learning?
Artificial intelligence, machine learning, robots, internet of things, smart devices… The probability of a day passing by without running across at least one of those words is not so high. You try to keep up, but it’s not so easy, especially if you’re not a software engineer. Luckily, we are here to simplify these concepts so that everyone can understand them.
AI is already making impact on the business as we know it. It is able to help companies grow their organization, create better relations with their customers and set or predict trending topics.
People who are up to date with trending technologies are probably already interacting with machine learning on a daily basis.
What does the future hold? No one can tell for certain, the rise of AI seems scary to some, amazing to others. One thing is certain – Artificial Intelligence is here to stay!