The Automation by Jatana

A blog to help you deliver better customer support using AI

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Support Email Guide and Checklist

What we say is important but how we say is what makes the difference. Same goes for writing. Styling and appearance are of utmost importance when communicating with customers. Writing just for the sake of it won’t have an impact and your words will, unfortunately, go to waste.
To help you prevent this, we’ve prepared a simple guide that will support you in making sure everything you write is perfectly clear before you press the send button.

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Machine learning vs deep learning: Understanding the difference

What’s the difference between Machine Learning and Deep Learning?

Artificial intelligence, machine learning, robots, internet of things, smart devices… The probability of a day passing by without running across at least one of those words is not so high. You try to keep up, but it’s not so easy, especially if you’re not a software engineer. Luckily, we are here to simplify these concepts so that everyone can understand them.

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