Automatic Ticket Routing
Jatana’s Automations take care of triage for you by routing support requests to the most qualified agent or team mostLet's talk
Completely eliminate the need for manual triage!
Jatana understands what your customers write in support request and uses Natural Language Processing to automate routing based on priority, sentiment, type of enquiry or any other custom categorization you deem relevant for your business.
Eliminate the time you are wasting on repetitive manual tasks such as routing tickets to the right team.
Assign human agents to complex and business critical requests while leaving the low value tasks to the AI.
Boost Agent Satisfaction
Agents are happier and stick around for longer when their job doesn’t include boring repetitive tasks.
How does it work?
Jatana understands what your customers write in support request and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.
Define Routing Criterias
Define the criterias that you want to use to triage tickets.
Train the AI
Train the AI to recognize and enforce your routing criterias.
Enable Automations and let Jatana take care of the routing for you.
How people use ticket routing?
Leading brands are automating repetitive tasks using Jatana
Happiness Members Officer Europe
CEO of BetterNow
Customer Service Manager
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In partnership with reliable companies.
Jatana is a selected company for the Zendesk Startup Program at Station F!