Automatic Ticket Routing

Jatana’s Automations take care of triage for you by routing support requests to the most qualified agent or team most

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Completely eliminate the need for manual triage!

Jatana understands what your customers write in support request and uses Natural Language Processing to automate routing based on priority, sentiment, type of enquiry or any other custom categorization you deem relevant for your business.

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Benefits

Save time
Save time

Eliminate the time you are wasting on repetitive manual tasks such as routing tickets to the right team.

Optimize Resources
Optimize resources

Assign human agents to complex and business critical requests while leaving the low value tasks to the AI.

Support Consistency
Boost Agent Satisfaction

Agents are happier and stick around for longer when their job doesn’t include boring repetitive tasks.

How does it work?

Jatana understands what your customers write in support request and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.

Define Routing Criterias
Define Routing Criterias

Define the criterias that you want to use to triage tickets.

Train the AI
Train the AI

Train the AI to recognize and enforce your routing criterias.

Automate
Automate

Enable Automations and let Jatana take care of the routing for you.

How people use ticket routing?

Leading brands are automating repetitive tasks using Jatana

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.
Klaas Romer

Happiness Members Officer Europe

Klass Romer
Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.
Jesper Juul Jensen

CEO of BetterNow

Jesper
We are now able to use more time of what matters the most: providing tailored and customized support at scale.
Anna Jagdhar

Customer Service Manager

Anna Jagdhar
CASE STUDY
kitchentime-photo
KitchenTime saves 50% on First Reply Time

KitchenTime is a kitchenware store online where you will find everything for your kitchen at great prices.

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In partnership with reliable companies.

Jatana is a selected company for the Zendesk Startup Program at Station F!

Zendesk Station F