Automatic Ticket Routing
Jatana automatically routes support requests to the most qualified agent based on your preferences and on historical data.Let's talk
Completely eliminate the need for manual triage!
The time that your agents are spending on data entry is time not spent on supporting your customers. With Jatana, you can automate processes like manual ticket routing.
Eliminate the time you are wasting on repetitive manual tasks such as routing tickets to the right team.
Assign human agents to complex and business critical requests while leaving the low- value tasks to the AI.
Boost Agent Satisfaction
Agents are happier and stick around for longer when their job doesn’t include boring repetitive tasks.
How does it work?
Within a few simple steps, you will be able to let the AI automating routing at scale for you.
Define Routing Criteria
Define the criteria that you want to use to triage tickets.
Train the AI
Train the AI to recognize and enforce your routing criteria.
Enable Automations and let Jatana take care of the routing for you.
How people use ticket routing?
Leading brands are automating repetitive tasks using Jatana
Happiness Members Officer Europe
CEO of BetterNow
Customer Service Manager
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A Zendesk Technology Partner
Jatana is also a selected company for the Zendesk Startup Program at Station F