Work smarter, faster & more connected
By leveraging historical data, Jatana suggests the best answer to process each request, right next to the incoming ticket. When connected to a 3rd party systems, Suggested Replies can be populated with information extracted from a CRM, Shopify, or other systems.
Agents don’t need to spend time thinking what is the best macro for a ticket. Jatana knows, and notifies agents.
Enable your team to process an increased volume of support request, in the same amount of time.
Improve Customer Satisfaction
Faster and more accurate support means happier and more loyal customers over time.
Boost agent training
Bring new agents up to speed faster without the need for extensive training programs.
How does it work?
Jatana understands what your customers write in support request and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.
Identify repetitive cases
Directly from our dashboard, you can select which tickets you want to receive suggestions for. The AI will do the rest.
Train the AI
Train your AI engine so it recognises the tickets you want to get suggestions for. Within a couple of hours the AI will be already up and running in our Zendesk App.
Deploy the engine and start receiving Macro Suggestions right into your Zendesk account.
By integrating with 3rd party systems, Jatana will fetch the relevant information directly inside the suggested macro, so that your agents don't need to manually do it.
Do you want us to add more services?Contact us.
How people use suggestions?
Leading brands are automating repetitive tasks using Jatana
Happiness Members Officer Europe
CEO of BetterNow
Customer Service Manager
KitchenTime saves 50% on First Reply Time
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A Zendesk Technology Partner
Jatana is also a selected company for the Zendesk Startup Program at Station F