Jatana Suggestions

Suggested Replies

The perfect combination of Artificial Intelligence and Human understanding to help you deliver outstanding support in a fraction of the time.

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Work smarter, faster & more connected

By leveraging historical data, Jatana suggests the best answer to process each request, right next to the incoming ticket. When connected to a 3rd party systems, Suggested Replies can be populated with information extracted from a CRM, Shopify, or other systems.

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Save time
Save time

Agents don’t need to spend time thinking what is the best macro for a ticket. Jatana knows, and notifies agents.

Reduce Costs
Reduce Costs

Enable your team to process an increased volume of support request, in the same amount of time.

Customer Satisfaction
Improve Customer Satisfaction

Faster and more accurate support means happier and more loyal customers over time.

Support Training
Boost agent training

Bring new agents up to speed faster without the need for extensive training programs.

How does it work?

Jatana understands what your customers write in support request and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.

Identify repetitive cases

Directly from our dashboard, you can select which tickets you want to receive suggestions for. The AI will do the rest.

Train AI
Train the AI

Train your AI engine so it recognises the tickets you want to get suggestions for. Within a couple of hours the AI will be already up and running in our Zendesk App.

Get suggestions!

Deploy the engine and start receiving Macro Suggestions right into your Zendesk account.


By integrating with 3rd party systems, Jatana will fetch the relevant information directly inside the suggested macro, so that your agents don't need to manually do it.


Do you want us to add more services?

Contact us.

How people use suggestions?

Leading brands are automating repetitive tasks using Jatana

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.
Klaas Romer

Happiness Members Officer Europe

Klass Romer
Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.
Jesper Juul Jensen

CEO of BetterNow

We are now able to use more time of what matters the most: providing tailored and customized support at scale.
Anna Jagdhar

Customer Service Manager

Anna Jagdhar
KitchenTime saves 50% on First Reply Time

KitchenTime is a kitchenware store online where you will find everything for your kitchen at great prices.

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A Zendesk Technology Partner

Jatana is also a selected company for the Zendesk Startup Program at Station F

Zendesk Station F