Zendesk Integration

The Artificial Intelligence platform for support teams

Take the AI out of the black box with tools designed with and for support teams.

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  • ecofleet
  • dsg
  • happy-fresh
  • fello
  • hiper
  • kitchentime
  • betternow
  • xplora

Define customers intent

Use your contact center data to create Artificial Intelligence models that understand your customers intents.

Screenshot Create Intent
  • Macro intents
    Jatana automatically creates intents based the macros you use to process your tickets.
  • Custom intents
    Jatana automatically creates intents based the macros you use to process your tickets.
  • Intents library
    Jatana automatically creates intents based the macros you use to process your tickets.
  • Jatana automatically creates intents based the macros you use to process your tickets.
  • Jatana automatically creates intents based the macros you use to process your tickets.
  • Jatana automatically creates intents based the macros you use to process your tickets.
Get started

Train custom Artificial Intelligence models

Take the AI out of the balck box! With Jatana you have full control on the data and the alogorithms behind the AI.

Screenshot Create Intent
  • Intent Detection Models
    Create Artificial Intelligence models that understand what your customers are asking, and what to do about it.
  • Macro Suggestion Models
    Create Artificial Intelligence models that understand what your customers are asking, and what to do about it.
  • Entity Extraction Models
    Create Artificial Intelligence models that understand what your customers are asking, and what to do about it.
  • Create Artificial Intelligence models that understand what your customers are asking, and what to do about it.
  • Create Artificial Intelligence models that understand what your customers are asking, and what to do about it.
  • Create Artificial Intelligence models that understand what your customers are asking, and what to do about it.
Get started

Create AI-Driven Automations

Organize and manage your macro library with a suite of convenient tools design to simplify your workflow.

Screenshot Create Intent
  • Macro automations
    Boost the efficiency of your support center by automating all those request that can be solved with a single macro.
  • Custom automations
    Boost the efficiency of your support center by automating all those request that can be solved with a single macro.
  • Ticket Journeys
    Boost the efficiency of your support center by automating all those request that can be solved with a single macro.
  • Boost the efficiency of your support center by automating all those request that can be solved with a single macro.
  • Boost the efficiency of your support center by automating all those request that can be solved with a single macro.
  • Boost the efficiency of your support center by automating all those request that can be solved with a single macro.
Get started

Manage your macros and triggers libraries

Organize and manage your macro library with a suite of convenient tools design to simplify your workflow.

Screenshot Create Intent
  • Macros and Triggers libraries
    Use tags to organize your libraries and elastic search to find exactly what you are looking for.
  • Create, edit and sync
    Use tags to organize your libraries and elastic search to find exactly what you are looking for.
  • Advanced filtering
    Use tags to organize your libraries and elastic search to find exactly what you are looking for.
  • Use tags to organize your libraries and elastic search to find exactly what you are looking for.
  • Use tags to organize your libraries and elastic search to find exactly what you are looking for.
  • Use tags to organize your libraries and elastic search to find exactly what you are looking for.
Get started

You are in good company

Leading brands are automating repetitive tasks using Jatana

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.
Klaas Romer

Happiness Members Officer Europe

Klass Romer
Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.
Jesper Juul Jensen

CEO of BetterNow

Jesper
We are now able to use more time of what matters the most: providing tailored and customized support at scale.
Anna Jagdhar

Customer Service Manager

Anna Jagdhar

Top Rated App in the Zendesk Marketplace

Jatana is a Top Rated App on the Zendesk Marketplace

Jatana 5 star