Zendesk Integration

The AI Customer Service Platform for support teams

Take the AI out of the black box with tools designed with and for support teams.

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  • ecofleet
  • dsg
  • happy-fresh
  • fello
  • hiper
  • kitchentime
  • betternow
  • xplora

Define Repetitive Cases and Processes

We start by defining Intents. An Intent is the ability of the machine to recognise a specific topic, e.g. Ticket Refunds.

PRE-BUILT Intents Custom Intents Intetns Library
  • PRE-BUILT INTENTS
    Jatana automatically creates intents based the macros you use to process your tickets.
  • Custom intents
    Use the ticket explorer to dive deep in your contact center data and create extremely detailed intents.
  • Intents library
    Use tags to organize your intent library and elastic search to find exactly what you are looking for.
  • Jatana automatically creates intents based the macros you use to process your tickets.
  • Use the ticket explorer to dive deep in your contact center data and create extremely detailed intents.
  • Use tags to organize your intent library and elastic search to find exactly what you are looking for.
Let’s talk

Train Your Artificial Intelligence

Take the AI out of the black box! With Jatana you have full control on the data and the algorithms behind the AI.

Intent Detection Models Macro Suggestion Models Entity Extraction Models
  • Intent Detection Models
    Create Artificial Intelligence models that understand what your customers are asking, and what to do about it.
  • Macro Suggestion Models
    Create Artificial Intelligence models that provide tailored reply suggestions to each ticket.
  • Entity Extraction Models
    Create Artificial Intelligence models that detect specific information that you want to extract, like Order Numbers, Phone Numbers etc.
  • Create Artificial Intelligence models that understand what your customers are asking, and what to do about it.
  • Create Artificial Intelligence models that provide tailored reply suggestions to each ticket.
  • Create Artificial Intelligence models that detect specific information that you want to extract, like Order Numbers, Phone Numbers etc.
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Create AI-Driven Automations

Automate the entire ticket lifecycle all the way from single reply resolutions to complex support requests!

Macro automations Custom automations Ticket Journeys
  • Macro automations
    Boost the efficiency of your support center by automating all those request that can be solved with a single macro.
  • Custom automations
    Use Intent Detection Models to trigger automations in 3rd party systems like your database, a CRM or order management system.
  • Ticket Journeys
    Combine macro and custom automations into complex journeys that automate all the steps needed to solve even the most complex tickets.
  • Boost the efficiency of your support center by automating all those request that can be solved with a single macro.
  • Use Intent Detection Models to trigger automations in 3rd party systems like your database, a CRM or order management system.
  • Combine macro and custom automations into complex journeys that automate all the steps needed to solve even the most complex tickets.
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Manage your macros and triggers libraries

Organize and manage your macro library with a suite of convenient tools design to simplify your workflow.

Macros and Triggers libraries Create, edit and sync Advanced filtering
  • Macros and Triggers libraries
    Use tags to organize your libraries and elastic search to find exactly what you are looking for.
  • Create, edit and sync
    You can create, edit and sync your entire library, Jatana supports all the actions and conditions you find in Zendesk Support.
  • Advanced filtering
    Go beyond elastic search and filter your libraries based on specific actions and conditions.
  • Use tags to organize your libraries and elastic search to find exactly what you are looking for.
  • You can create, edit and sync your entire library, Jatana supports all the actions and conditions you find in Zendesk Support.
  • Go beyond elastic search and filter your libraries based on specific actions and conditions.
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You are in good company

Leading brands are automating repetitive tasks using Jatana

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.
Klaas Romer

Happiness Members Officer Europe

Klass Romer
Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.
Jesper Juul Jensen

CEO of BetterNow

Jesper
We are now able to use more time of what matters the most: providing tailored and customized support at scale.
Anna Jagdhar

Customer Service Manager

Anna Jagdhar

Top Rated App in the Zendesk Marketplace

Jatana is a Top Rated App on the Zendesk Marketplace

Jatana 5 star