End-to-End Case Resolutions
Automate tickets end-to-end,
even when relevant data is scattered across multiple back office systems.
Let the AI solve your most expensive tickets, end-to-end
Intelligent Process Automation (IPA) is the underlying technology of every action performed by Jatana.
With IPA, Jatana is capable of understanding what your customers are looking for, connect Zendesk to your external systems to automate manual lookups and surface the fetched information right in the Jatana App on Zendesk.
Let the machine solve the most expensive cases, automatically.
Reduce Answering Time down to a couple of seconds.
Save up to $7 per ticket by letting the AI execute automatic lookups.
Improve Customer Satisfaction
Deliver immediate gratification to your loyal customers waiting for an answer.
How does it work?
Jatana understands what your customers write in support request and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.
Identify repetitive cases
These can be frequent inbound queries such as refunds, subscription/account changes, order status checks and many more.
Integrate 3rd party systems
Сonnect Jatana with exteral systems like a CRM, Shopify or others to perform lookups and fetch relevant information.
Train the AI
Once the tickets are identified , and the systems connected, we will train our AI models to perform automations at scale. You will be able to manage all your automations from our platform.
Watch your tickets going from New to Closed without any human intervention.Focus on those cases that really matter!
By integrating with 3rd party systems, Jatana will fetch the relevant information directly inside the reply, so that your agents don't need to manually do it.
Do you want us to add more services?Contact us.
How people use IPA?
Leading brands are automating repetitive tasks using Jatana
Happiness Members Officer Europe
CEO of BetterNow
Customer Service Manager
Intelligent Process Automation (IPA)
When AI meets process automation, rest assured to automate processes you didn't think you could actually automate.Read More
A Zendesk Technology Partner
Jatana is also a selected company for the Zendesk Startup Program at Station F