End-to-End Case Resolutions

Automate tickets end-to-end,
even when relevant data is scattered across multiple back office systems.

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Let the AI solve your most expensive tickets, end-to-end

Intelligent Process Automation (IPA) is the underlying technology of every action performed by Jatana.
With IPA, Jatana is capable of understanding what your customers are looking for, connect Zendesk to your external systems to automate manual lookups and surface the fetched information right in the Jatana App on Zendesk.

IPA
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Benefits

End-to-end resolutions
End-to-End Resolutions

Let the machine solve the most expensive cases, automatically.

Save time
Save Time

Reduce Answering Time down to a couple of seconds.

Reduce Costs
Reduce Costs

Save up to $7 per ticket by letting the AI execute automatic lookups.

Customer Satisfaction
Improve Customer Satisfaction

Deliver immediate gratification to your loyal customers waiting for an answer.

How does it work?

Jatana understands what your customers write in support request and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.

Identify repetitive cases
Identify repetitive cases

These can be frequent inbound queries such as refunds, subscription/account changes, order status checks and many more.

Connect to 3rd party systems
Integrate 3rd party systems

Сonnect Jatana with exteral systems like a CRM, Shopify or others to perform lookups and fetch relevant information.

Train the AI
Train the AI

Once the tickets are identified , and the systems connected, we will train our AI models to perform automations at scale. You will be able to manage all your automations from our platform.

Automate
Automate

Watch your tickets going from New to Closed without any human intervention.Focus on those cases that really matter!

Integrations

By integrating with 3rd party systems, Jatana will fetch the relevant information directly inside the reply, so that your agents don't need to manually do it.

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Do you want us to add more services?

Contact us.

How people use IPA?

Leading brands are automating repetitive tasks using Jatana

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.
Klaas Romer

Happiness Members Officer Europe

Klass Romer
Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.
Jesper Juul Jensen

CEO of BetterNow

Jesper
We are now able to use more time of what matters the most: providing tailored and customized support at scale.
Anna Jagdhar

Customer Service Manager

Anna Jagdhar
EBOOK
IPA
Intelligent Process Automation (IPA)

When AI meets process automation, rest assured to automate processes you didn't think you could actually automate.

Read More

A Zendesk Technology Partner

Jatana is also a selected company for the Zendesk Startup Program at Station F

Zendesk Station F