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Defining goals it's all that's needed to setup workflows that automate processes and delight customersGet Started
1. Defining goals
We'll help you identify opportunities to reduce costs and increase customer satisfaction:
- What's slowing your team down?
- Which processes should you automate from day one?
- How to deploy AI while retaining the human touch?
2. Training the AI
We'll teach the AI about your customers and what you do to keep them satisfied:
- What is the customer looking for? Help, support or a simple password reset?
- Who's the most knowledgeable member of your team?
- How's the customer feeling when interacting with you? Is he happy, neutral, sad or hangry?
3. Delighting customers
Intelligent workflows will run in the background, making your team more productive and your customer more satisfied:
- Customers won't have to wait hours or days for an agent to reply
- Agents will get case intelligence right next to the support request
- You'll see an immediate improvement in CSAT and other key metrics