AI Customer Service
Are You Really Going To Benefit From It?
What You Get With Your Totally Free Ticket Analysis
The outcome of your free ticket analysis will result in a report that shows the following things
Total number of tickets
Tickets via channels
Tickets and channel resolution
Macro usage, response and Resolution metrics
Account readiness for AI automation
Potential AI Applicability 1
Potential AI Applicability 2
Savings due to AI automation
Why Analyse Historical Ticket Data?
By providing free ticket analysis, we can both assess if AI is for you. The assessment is based on your actual data, and there’s no marketing mumbo-jumbo, bar the copy on this page, and certainly no pushy sales.
Just as you don’t want a product that you will not actually benefit from, we don’t want a client with whom our technology won’t even work. So, on both sides of the table, there is a need for the data to be strongly indicative of AI readiness.
AI readiness is where the same issues were resolved in the same manner, the same macro was triggered by the same event, an agent was doing the same thing again and again.
How Do We Analyse Historical Ticket Data?
We connect to your helpdesk platform and extract the data, which includes the tickets along with relevant macros, triggers and tags. The data is fed into Jatana which is able to detect key points, intents and sentiments behind each ticket, and create a catalogue of issues and the actions taken to resolve them.
What Jatana Can Do
Repetitive questions are automatically addressed by the AI.
Jatana suggests the best reply to each incoming ticket.
Correctly categorize up to 97% of incoming tickets automatically.
Route tickets based on the content of the message, not inaccurate keywords.
Your Customer Support Team Enhanced By Jatana
By combining human intelligence with artificial intelligence you get the best of both worlds. Machine speed and scalability, human empathy and understanding.
Free your support team from repetitive but necessary tasks.
Scalable solution at a fraction of the cost of an agent.
Boost Customer Satisfaction
Immediate responses and resolutions improve customer satisfaction.
Reduce Agent Churn
Human agents are utilised in a manner befitting their intelligence.
We also love to see how Jatana gets better and better in suggesting the right macro over time: the accuracy of the suggestions is quite astonishing.
Stocard Customer Support Manager