Learn how Jatana is helping companies deliver outstanding customer support.
XPLORA saves 30% on Average Handling Time
The company was growing at a rapid pace. Even while working around the clock, the time it took from ticket creation to macro application was too high. When ticket volume spiked, routing times increased significantly and the backlog grew even bigger.
Bloomaker boosts productivity by 25%
Prior to implementing Jatana’s suggested replies, the company had a small team to manually answer questions. As the company was growing at a rapid pace, everyone in the team was called to provide customer support when needed.
KitchenTime saves 50% on First Reply Time
Before implementing Jatana’s suggested replies, KitchenTime used to manually answer questions that, in most cases, could easily be solved with a standard macro reply.