Automatic Ticket Categorisation
Let the AI correctly categorise up to 97% of the incoming tickets, so you can focus on other tasks.Let's talk
No more manual data entry!
Jatana understands what your customers write and use Natural Language Processing to extract only the information needed to categorise requests based on the fields you specify.
Agents won’t have to do manual data entry to categorise supports requests the way you want.
Increase consistency of your data
Rest assured that all tickets are being categorised using the same criteria.
Increase customer satisfaction
With all the relevant information pre-populated in the tickets, your agents will be able to offer better customer support.
Boost Agent Satisfaction
Agents are happier and stick around for longer when their job doesn’t include boring repetitive tasks.
How does it work?
Within a few simple steps you will be able to let the AI automating categorisation at scale for you.
Specify categorisation rules
Tell Jatana how to categorise incoming tickets.
Train the AI
Train the ai to recognize customer support request and how to categorise them.
Enable Automation and let Jatana take care of categorisaton for you.
How people use ticket categorisation?
Leading brands are automating repetitive tasks using Jatana
Happiness Members Officer Europe
CEO of BetterNow
Customer Service Manager
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A Zendesk Technology Partner
Jatana is also a selected company for the Zendesk Startup Program at Station F