Automatic Ticket Categorisation

Let the AI correctly categorise up to 97% of the incoming tickets, so you can focus on other tasks.

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No more manual data entry!

Jatana understands what your customers write and use Natural Language Processing to extract only the information needed to categorise requests based on the fields you specify.

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Save time
Save time

Agents won’t have to do manual data entry to categorise supports requests the way you want.

Increase consistency of your data
Increase consistency of your data

Rest assured that all tickets are being categorised using the same criteria.

Increase customer satisfaction
Increase customer satisfaction

With all the relevant information pre-populated in the tickets, your agents will be able to offer better customer support.

Support Consistency
Boost Agent Satisfaction

Agents are happier and stick around for longer when their job doesn’t include boring repetitive tasks.

How does it work?

Within a few simple steps you will be able to let the AI automating categorisation at scale for you.

Specifiy relevant information
Specify categorisation rules

Tell Jatana how to categorise incoming tickets.

Train the AI
Train the AI

Train the ai to recognize customer support request and how to categorise them.


Enable Automation and let Jatana take care of categorisaton for you.

How people use ticket categorisation?

Leading brands are automating repetitive tasks using Jatana

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.
Klaas Romer

Happiness Members Officer Europe

Klass Romer
Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.
Jesper Juul Jensen

CEO of BetterNow

We are now able to use more time of what matters the most: providing tailored and customized support at scale.
Anna Jagdhar

Customer Service Manager

Anna Jagdhar
KitchenTime saves 50% on First Reply Time

KitchenTime is a kitchenware store online where you will find everything for your kitchen at great prices.

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A Zendesk Technology Partner

Jatana is also a selected company for the Zendesk Startup Program at Station F

Zendesk Station F