Today we are really excited to share with you that we have been working on a new service that will help our customers achieve even greater customer support results.
You may have heard the term (or said it yourself) – optimal support experience. Optimal support experience is what many companies aim for, and it’s a great goal but not always easily achievable. The one and only way to get there is by making both customers and employees happy.
BetterNow is a peer-to-peer fundraising platform focused on the Third Sector. Their platform allow individuals to create their own fundraising pages, and collect funds for their favorite causes.
FCR or First Contact Resolution is a metric that can drastically improve customer experience when used appropriately. However, it comes with a few drawbacks and traps you have to watch out for.