Jatana suggest the best macro for every invoming customer support request.
Every time a customer writes an email to your support address Jatana is there to help your agents deliver best in class service at the speed of light!
Here’s how it works:
- Jatana thoroughly analyzes each email to determine the most fitting reply among the many macros available to your agents
- The best results are then displayed directly next to the message sent by the customer
- Macros can then be edited to deliver more value to the customer or be sent directly if changes are not required
- Agents can now move on to the next ticket 👨🚀🚀