Bloomaker is the leading producer and supplier of top-quality hydroponically grown flowers. Founded in 2002 as Mantel USA and later re-named Bloomaker USA in 2006, Bloomaker enjoyed consistent growth over the years.
We’ve all been there. The moment when you’re browsing through the website, looking for help and no one is there to help you. A process to contact the company is painful before you even start. It feel like they don’t want you to get in touch!
Customer expectations are closely connected to what you’re advertising. They expect you to do what you say you’d do for them, how hard it can be?
When it comes to different languages, customer support has its struggles. If you have agents who speak one or even two languages, and the market you’re targeting is international,
Self-service has many benefits for both customers and customer service agents.
The World is in some kind of a magic circle where telling someone “no” is a no-no.
Help desks have numerous features to help agents. One of those are tags. Tags are there to help us categorize customers, conversations and follow everything.
Years of research in the field of customer service have shown that there are four factors that have the largest impact on customer service.