The understanding of the two concepts of customer service which are Business-to-Business (B2B) and Business-to-Consumer (B2C) is useful in comparing the relative differences between the two concepts.
You may have heard the term (or said it yourself) – optimal support experience. Optimal support experience is what many companies aim for, and it’s a great goal but not always easily achievable. The one and only way to get there is by making both customers and employees happy.
Ah, high customer retention, the dream of every company ever. Everyone wants them and everyone is also aware of the importance of loyal customers, but more often than not, those same customers are taken for granted and are never granted any kind of special treatment. And if someone deserves special treatment it’s a loyal customer.
Customer service agents are the unknown heroes of every company. Vigilantes from the shadows who silently do their daily job of saving the company from angry, frustrated, and disappointed customers.
Fact #1: Every employee, whatever the work is, must possess certain skills in order to properly do their job and master them to excel at it.
Having a successful, efficient support center takes a lot of work. First, you need to find the right staff. Then, you interview the applicants that seem like the best fit for the role and eventually
Nowadays, almost every brand or business can be found online, whether it is through their official webpage, or on one of many social media platforms.
Customers want to do it on their own! The latest trend in customer behavior is their desire to help themselves and solve problems on their own. A stunning 90% of consumers want a company to provide them with a way to do self-support.
XPLORA was founded with a clear objective and vision: to connect families while allowing kids to explore and play uninterrupted. After several years of research and development, the first XPLORA product was launched in 2016.