Having a successful, efficient support center takes a lot of work. First, you need to find the right staff. Then, you interview the applicants that seem like the best fit for the role and eventually
Nowadays, almost every brand or business can be found online, whether it is through their official webpage, or on one of many social media platforms.
Customers want to do it on their own! The latest trend in customer behavior is their desire to help themselves and solve problems on their own. A stunning 90% of consumers want a company to provide them with a way to do self-support.
XPLORA was founded with a clear objective and vision: to connect families while allowing kids to explore and play uninterrupted. After several years of research and development, the first XPLORA product was launched in 2016.
Bloomaker is the leading producer and supplier of top-quality hydroponically grown flowers. Founded in 2002 as Mantel USA and later re-named Bloomaker USA in 2006, Bloomaker enjoyed consistent growth over the years.
We’ve all been there. The moment when you’re browsing through the website, looking for help and no one is there to help you. A process to contact the company is painful before you even start. It feel like they don’t want you to get in touch!
Customer expectations are closely connected to what you’re advertising. They expect you to do what you say you’d do for them, how hard it can be?
When it comes to different languages, customer support has its struggles. If you have agents who speak one or even two languages, and the market you’re targeting is international,
Self-service has many benefits for both customers and customer service agents.