Jatana is a deep learning based Saas solution that integrates directly with your help desk software of choice to automate processes related to customer service.
Setting up Jatana on your help desk platform is a walk in the park, here’s how it works:
First, it connect to your help desk
It all starts when you connect your help desk platform. At this point, Jatana analyzes your historic data to learn how you, your team an your customers communicate.
Then, it trains a custom Ai
The way you communicate with your customers is specific to you and your business and that’s why we create a custom model for each client. It wouldn’t make sense to use the same model to process customer service requests from small startups and Fortune500 companies alike.
And…it’s ready to go!
Once the training is complete and the model is deployed, Jatana is ready to get to work. For every email you receive from your customers, Jatana will suggest to your agents the best way to reply to that specific email.
At the same time, Jatana will also categorize, tag and forward the message to the right agent automatically. No more boring work for your agents!
Once you get acquainted with the way it works, you will want to take a step back and let Jatana reply directly without agent supervision. This is where it gets interesting!
You’ll be able to focus on the issues that add real value to your customers while Jatana takes care of all the boring and routinary interactions that bring no added value to your business.