Jatana automatically forwards tickets to the right agent.
An email comes in, first come first served, the agent reading the email doesn’t know what to do, so it forwards it to a colleague.
The colleague is aware of the issue but doesn’t have the technical expertise to reply, so it forwards it to the tech specialist in the office. The specialist knows how to reply but he needs clearance from a supervisor, so it forwards the email again.
Three people have been involved in this case and no reply has yet reached the customers.
Is this familiar? With Jatana this problem is no more!
Jatana learns from your historic data and redirects each incoming email to the the agent with the highest probability to close the ticket fast.