Jatana automatically categorize and tags all incoming messages.

As soon as a new ticket is created, Jatana uses the knowledge gathered from previous conversations to categorize it and apply all relevant tags.

This saves time to your team that can be used for more valuable activities such as caring for a premium customer or solve more complex tickets.

On top of that, Jatana is able to assign the right priority level to each ticket so that your team is always aware of what issues should be addressed first.