Automate Repetitive Processes
Automate full end-to-end repetitive processes with Artificial Intelligence. Reduce costs, save time and improve Customer Experiences.Let's talk
Save time and reduce your operational costs
Delivering exceptional Customer Experiences is a task that requires a lot of energies and focus. Automate the most repetitive and simple processes with AI, so that you can focus on the most critical tasks.
Free valuable time for your customer support team. The team will also be happier not to deal with easy tasks anymore.
Reduce Support Costs
Tickets often require costly lookups on different systems, raising the cost per ticket up to $10. It’s time to automate them.
Improve Customer Satisfaction
Deliver immediate gratification to your loyal customers waiting for answers. They will be surprised and will remember you forever.
Within a few weeks, you will be able to automate up to 95% of some of the most repetitive tasks thanks to Jatana.
How does it work?
Jatana understands what your customers write in a support request and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.
Identify repetitive tickets
Queries such as Refunds, Subscription/Account Changes, Order Status Checks and similar have huge potential for end-to-end automation. We will.
Connect to 3rd party systems
Connect Jatana with external systems to automatically fetch relevant information to be displayed directly inside Zendesk and automate manual lookups.
Train the AI
Once the tickets are identified, and the systems connected, we will train our AI models to perform automations at scale. You will be able to manage all your automations from our platform.
Once the AI is trained, Jatana will start automating the most repetitive tickets without human intervention needed.
Get ready to deliver exceptional customer experiences!
By integrating with 3rd party systems, Jatana will fetch the relevant information directly inside the suggested macro, so that your agents don't need to manually do it.
Do you want us to add more services?Contact us.
You can use Automations for both consumer facing operations, like Automatic Replies, or for streamlining internal operations, like Ticket Categorisation or Ticket Routing.
Create journeys to automate end-to-end full tickets, also across systems, and save valuable time.Learn More
Let the machine respond to the most simple and repetitive messages, automatically.Learn More
Automate up to 97% of the categorisation of incoming tickets.Learn More
Jatana redirects the incoming tickets to the most relevant agents for the job, based on historical data.Learn More
How people use automations?
Leading brands are automating repetitive tasks using Jatana
Happiness Members Officer Europe
CEO of BetterNow
Customer Service Manager
KitchenTime saves 50% on First Reply Time
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A Zendesk Technology Partner
Jatana is also a selected company for the Zendesk Startup Program at Station F