Automate Repetitive Processes

Automate full end-to-end repetitive processes with Artificial Intelligence. Reduce costs, save time and improve Customer Experiences.

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Save time and reduce your operational costs

Delivering exceptional Customer Experiences is a task that requires a lot of energies and focus. Automate the most repetitive and simple processes with AI, so that you can focus on the most critical tasks.

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Benefits

Save time
Save time

Free valuable time for your customer support team. The team will also be happier not to deal with easy tasks anymore.

Reduce Costs
Reduce Support Costs

Tickets often require costly lookups on different systems, raising the cost per ticket up to $10. It’s time to automate them.

Customer Satisfaction
Improve Customer Satisfaction

Deliver immediate gratification to your loyal customers waiting for answers. They will be surprised and will remember you forever.

Quick roi
Quick ROI

Within a few weeks, you will be able to automate up to 95% of some of the most repetitive tasks thanks to Jatana.

How does it work?

Jatana understands what your customers write in a support request and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.

Identify repetitive tickets
Identify repetitive tickets

Queries such as Refunds, Subscription/Account Changes, Order Status Checks and similar have huge potential for end-to-end automation. We will.

Connect to 3rd party systems
Connect to 3rd party systems

Connect Jatana with external systems to automatically fetch relevant information to be displayed directly inside Zendesk and automate manual lookups.

Train the AI
Train the AI

Once the tickets are identified, and the systems connected, we will train our AI models to perform automations at scale. You will be able to manage all your automations from our platform.

Automate
Automate

Once the AI is trained, Jatana will start automating the most repetitive tickets without human intervention needed.
Get ready to deliver exceptional customer experiences!

Integrations

By integrating with 3rd party systems, Jatana will fetch the relevant information directly inside the suggested macro, so that your agents don't need to manually do it.

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Do you want us to add more services?

Contact us.

Use cases

You can use Automations for both consumer facing operations, like Automatic Replies, or for streamlining internal operations, like Ticket Categorisation or Ticket Routing.

Process Automation
End-to-End Resolutions

Create journeys to automate end-to-end full tickets, also across systems, and save valuable time.

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Automated Replies
Automatic Replies

Let the machine respond to the most simple and repetitive messages, automatically.

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Categorisation
Ticket Categorisation

Automate up to 97% of the categorisation of incoming tickets.

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Ticket Routing
Ticket Routing

Jatana redirects the incoming tickets to the most relevant agents for the job, based on historical data.

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How people use automations?

Leading brands are automating repetitive tasks using Jatana

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.
Klaas Romer

Happiness Members Officer Europe

Klass Romer
Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.
Jesper Juul Jensen

CEO of BetterNow

Jesper
We are now able to use more time of what matters the most: providing tailored and customized support at scale.
Anna Jagdhar

Customer Service Manager

Anna Jagdhar
CASE STUDY
kitchentime-photo
KitchenTime saves 50% on First Reply Time

KitchenTime is a kitchenware store online where you will find everything for your kitchen at great prices.

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A Zendesk Technology Partner

Jatana is also a selected company for the Zendesk Startup Program at Station F

Zendesk Station F