Let the AI reply to the most simple questions. Free up time & resources for the most complex tickets.Let's talk
Deliver better Support at a fraction of the cost
Delivering exceptional Customer Experiences is a task that requires a lot of energies and focus. With AI, you can automate the most repetitive and simple processes, so that you can focus on the most critical tasks.
Reduce Average Handling Time
Reduce Answering Time down to a couple of seconds
Save up to $7 per ticket by letting the AI execute automatic lookups.
Improve Customer Satisfaction
Deliver immediate gratification to your loyal customers waiting for answers.
Automate Repetitive Questions
Automate replies and save time for other activities.
How does it work?
Jatana understands what your customers write in support request and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.
Identify repetitive tickets
These can be frequent inbound queries such as Refunds, Subscription/Account Changes, Order Status Checks and many more.
Integrate 3rd party systems
Сonnect Jatana with exteral systems like a CRM, Shopify or others to perform lookups and fetch relevant information.
Train the AI
Once the tickets are identifies, and the systems connected, we will train our AI models to perform automations at scale. You will be able to manage all your automations from our platform.
Whenever the AI is highly confident about the answer, this can be fully automated. Focus on those high priority tickets and let the AI automate the simplest tickets.
By integrating with 3rd party systems, Jatana will fetch the relevant information directly inside the suggested macro, so that your agents don't need to manually do it.
Do you want us to add more services?Contact us.
How people use automatic replies?
Leading brands are automating repetitive tasks using Jatana
Happiness Members Officer Europe
CEO of BetterNow
Customer Service Manager
KitchenTime saves 50% on First Reply Time
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A Zendesk Technology Partner
Jatana is also a selected company for the Zendesk Startup Program at Station F