Automatic Replies

Let the AI reply to the most simple questions. Free up time & resources for the most complex tickets.

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Deliver better Support at a fraction of the cost

Delivering exceptional Customer Experiences is a task that requires a lot of energies and focus. With AI, you can automate the most repetitive and simple processes, so that you can focus on the most critical tasks.

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Benefits

Reduce Average Handling Time
Reduce Average Handling Time

Reduce Answering Time down to a couple of seconds

Reduce Costs
Reduce Costs

Save up to $7 per ticket by letting the AI execute automatic lookups.

Customer Satisfaction
Improve Customer Satisfaction

Deliver immediate gratification to your loyal customers waiting for answers.

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Automate Repetitive Questions

Automate replies and save time for other activities.

How does it work?

Jatana understands what your customers write in support request and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.

Identify repetitive tickets
Identify repetitive tickets

These can be frequent inbound queries such as Refunds, Subscription/Account Changes, Order Status Checks and many more.

Integrate 3rd party systems
Integrate 3rd party systems

Сonnect Jatana with exteral systems like a CRM, Shopify or others to perform lookups and fetch relevant information.

Train the AI
Train the AI

Once the tickets are identifies, and the systems connected, we will train our AI models to perform automations at scale. You will be able to manage all your automations from our platform.

Automate
Automate

Whenever the AI is highly confident about the answer, this can be fully automated. Focus on those high priority tickets and let the AI automate the simplest tickets.

Integrations

By integrating with 3rd party systems, Jatana will fetch the relevant information directly inside the suggested macro, so that your agents don't need to manually do it.

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Do you want us to add more services?

Contact us.

How people use automatic replies?

Leading brands are automating repetitive tasks using Jatana

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.
Klaas Romer

Happiness Members Officer Europe

Klass Romer
Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.
Jesper Juul Jensen

CEO of BetterNow

Jesper
We are now able to use more time of what matters the most: providing tailored and customized support at scale.
Anna Jagdhar

Customer Service Manager

Anna Jagdhar
CASE STUDY
kitchentime-photo
KitchenTime saves 50% on First Reply Time

KitchenTime is a kitchenware store online where you will find everything for your kitchen at great prices.

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A Zendesk Technology Partner

Jatana is also a selected company for the Zendesk Startup Program at Station F

Zendesk Station F