Automated Resolution

Automated Resolution

Automatic end-to-end resolution of your repetitive tickets so your customer service agents can focus on the complicated issues.

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Free Your Agents With Automated Resolution

Our AI customer service platform automates resolution of repetitive issues without any human involvement at any stage of the process. This frees your agents to cater to customers with more complicated tickets.

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Automated Resolution

Jatana provides end-to-end automatic resolution no matter if it is only 1 action needed or several. The only difference then is the number of actions needed, where in some cases 1 action can provide the resolution, and in other cases a series of actions are needed. These repetitive, and frequently mundane tasks are then handled by Jatana.

How We Automate Resolution

When the outcome of defined use cases with our clients results in requests for end-to-end automated resolution, which is where a ticket from submission to resolution is at no point addressed by a human agent; we begin the following process:

Identify Repetitive Tickets
Identify Repetitive Tickets

We work with our clients to identify the most repetitive tickets handled by their customer support team. These tickets are typically things like Order Status Checks, Refunds, Account Changes, basically the mundane tasks that have no need to be handled by a human agent.

Connect to 3rd Party Systems
Connect to 3rd Party Systems

We can connect to a variety of well-established 3rd party systems, including Zendesk, Shopify, CRM, in order to extract the relevant ticket data. Once connected we automatically fetch the relevant ticket information.

Train AI
Train the AI

The fetched data is used to train the AI models. The AI has to be trained from historical ticket data. This training includes mapping the ticket handling journey from submission to resolution, in the defined use case.

Deploy
Deploy

Once the AI is trained, Jatana will start automating tickets in the defined use case. Obviously the more use cases you define, the greater the percentage of repetitive tickets are automatically resolved.

Monitor and Improve
Monitor and Improve

We continuously monitor the performance of the engine, to further aid in honing and refining, as well as working with our clients to identify more uses to increase the accuracy of the AI engine.

Benefits of Automated Resolution

Save time
Save time

Free your customer support team from the mundane tickets which no longer need them.

Reduce Costs
Reduce Support Costs

Tickets often require costly lookups on different systems, raising the cost per ticket up to $10. Automation reduces such costs significantly.

Customer Satisfaction
Improve CSAT

Deliver immediate resolution to your customers, for improved customer satisfaction and heightened customer experiences.

Quick ROI
Quick ROI

Within a few weeks you’ll be able to automate up to 95% of the most repetitive tasks.

Scalable
Scalable

Negate the obvious costs associated with increasing human agent count by using Jatana as a cost effective multiple of a full time equivalent.

Integrations

By integrating with well-known 3rd party systems, Jatana operates within and enhances the systems you are already using.

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Do you want us to add more services?

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Automated Resolution Taking Some Of The Load Off Customer Support Teams

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.
Klaas Romer

Happiness Members Officer Europe

Klass Romer
Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.
Jesper Juul Jensen

CEO of BetterNow

Jesper
We are now able to use more time of what matters the most: providing tailored and customized support at scale.
Anna Jagdhar

Customer Service Manager

Anna Jagdhar
The tickets that can be answered using the Jatana suggestion are way less time-intensive now.
We also love to see how Jatana gets better and better in suggesting the right macro over time: the accuracy of the suggestions is quite astonishing.
Isabelle van Capelleveen

Stocard Customer Support Manager

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A Zendesk Technology Partner

Jatana is also a selected company for the Zendesk Startup Program at Station F

Zendesk Station F