Free Your Agents With Automated Resolution
Our AI customer service platform automates resolution of repetitive issues without any human involvement at any stage of the process. This frees your agents to cater to customers with more complicated tickets.
Jatana provides end-to-end automatic resolution no matter if it is only 1 action needed or several. The only difference then is the number of actions needed, where in some cases 1 action can provide the resolution, and in other cases a series of actions are needed. These repetitive, and frequently mundane tasks are then handled by Jatana.
How We Automate Resolution
When the outcome of defined use cases with our clients results in requests for end-to-end automated resolution, which is where a ticket from submission to resolution is at no point addressed by a human agent; we begin the following process:
Identify Repetitive Tickets
We work with our clients to identify the most repetitive tickets handled by their customer support team. These tickets are typically things like Order Status Checks, Refunds, Account Changes, basically the mundane tasks that have no need to be handled by a human agent.
Connect to 3rd Party Systems
We can connect to a variety of well-established 3rd party systems, including Zendesk, Shopify, CRM, in order to extract the relevant ticket data. Once connected we automatically fetch the relevant ticket information.
Train the AI
The fetched data is used to train the AI models. The AI has to be trained from historical ticket data. This training includes mapping the ticket handling journey from submission to resolution, in the defined use case.
Once the AI is trained, Jatana will start automating tickets in the defined use case. Obviously the more use cases you define, the greater the percentage of repetitive tickets are automatically resolved.
Monitor and Improve
We continuously monitor the performance of the engine, to further aid in honing and refining, as well as working with our clients to identify more uses to increase the accuracy of the AI engine.
Benefits of Automated Resolution
Free your customer support team from the mundane tickets which no longer need them.
Reduce Support Costs
Tickets often require costly lookups on different systems, raising the cost per ticket up to $10. Automation reduces such costs significantly.
Deliver immediate resolution to your customers, for improved customer satisfaction and heightened customer experiences.
Within a few weeks you’ll be able to automate up to 95% of the most repetitive tasks.
Negate the obvious costs associated with increasing human agent count by using Jatana as a cost effective multiple of a full time equivalent.
Automated Resolution Taking The Load Off Customer Support Teams
Happiness Members Officer Europe
CEO of BetterNow
Customer Service Manager
We also love to see how Jatana gets better and better in suggesting the right macro over time: the accuracy of the suggestions is quite astonishing.
Stocard Customer Support Manager
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