Your Agents Supercharged With AI Assisted Resolution
By leveraging historical data, Jatana suggests the top 5 most relevant actions to process each request, right next to the incoming ticket. When connected to 3rd party systems, Assisted Resolution can be populated with information extracted from a CRM, Shopify, or other systems.
How We Assist Resolution?
Jatana understands what your customers write in support requests and uses Intelligent Process Automation to extract only the information needed to categorize requests based on the fields you specify.
Identify Repetitive Tickets
Directly from our dashboard, you can select which tickets you want to receive suggestions for. Need ticket examples.
Connect to 3rd Party Systems
We can connect to a variety of well-established 3rd party systems, including Zendesk, in order to extract the relevant ticket data. Once connected we automatically fetch the relevant ticket information.
Train the AI
Train your AI engine so it recognises the tickets you want to get suggestions for. Within a few of hours the AI will be up and running.
Deploy the engine and start receiving action Suggestions right into your Zendesk account.
Monitor and Improve
We continuously monitor the performance of the engine, to further aid in honing and refining, as well as working with our clients to identify more uses to increase the accuracy of the AI engine.
Benefits of Assisted Resolution
Agents don’t need to spend as much time finding the most suitable action for a ticket.
Enable your team to process an increased volume of support request in the same amount of time.
Faster and more accurate support decreases Average Reply Time, Average Handling Time, and increases CSAT.
Boost agent training
Bring new agents up to speed faster without the need for extensive training programs.
Integrate with the 3rd party systems you already have in place, obtaining increased benefits in an environment your customer support team is already accustomed to.
Don’t see your service? Tell us, and we will add it.Contact us.
Assisted Resolution Increases Customer Support Team Productivity
Happiness Members Officer Europe
CEO of BetterNow
Customer Service Manager
We also love to see how Jatana gets better and better in suggesting the right macro over time: the accuracy of the suggestions is quite astonishing.
Stocard Customer Support Manager
KitchenTime saves 50% on First Reply Time
KitchenTime is a kitchenware store online where you will find everything for your kitchen at great prices.Read More
A Zendesk Technology Partner
Jatana is also a selected company for the Zendesk Startup Program at Station F