Assisted Resolution

Assisted Resolution

The perfect combination of artificial and human intelligence to help you deliver outstanding customer support in a fraction of the time.

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Your Agents Supercharged With AI Assisted Resolution

By leveraging historical data, Jatana suggests the top 5 most relevant actions to process each request, right next to the incoming ticket. When connected to 3rd party systems, Assisted Resolution can be populated with information extracted from a CRM, Shopify, or other systems.

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How We Assist Resolution?

Jatana understands what your customers write in support requests and uses Intelligent Process Automation to extract only the information needed to categorize requests based on the fields you specify.

Identify Repetitive Tickets
Identify Repetitive Tickets

Directly from our dashboard, you can select which tickets you want to receive suggestions for. Need ticket examples.

Connect to 3rd Party Systems
Connect to 3rd Party Systems

We can connect to a variety of well-established 3rd party systems, including Zendesk, in order to extract the relevant ticket data. Once connected we automatically fetch the relevant ticket information.

Train AI
Train the AI

Train your AI engine so it recognises the tickets you want to get suggestions for. Within a few of hours the AI will be up and running.

Deploy
Deploy

Deploy the engine and start receiving action Suggestions right into your Zendesk account.

Monitor and Improve
Monitor and Improve

We continuously monitor the performance of the engine, to further aid in honing and refining, as well as working with our clients to identify more uses to increase the accuracy of the AI engine.

Benefits of Assisted Resolution

Save time
Save time

Agents don’t need to spend as much time finding the most suitable action for a ticket.

Reduce Costs
Reduce Costs

Enable your team to process an increased volume of support request in the same amount of time.

Customer Satisfaction
Improve CSAT

Faster and more accurate support decreases Average Reply Time, Average Handling Time, and increases CSAT.

Support Training
Boost agent training

Bring new agents up to speed faster without the need for extensive training programs.

Assisted Resolution Increases Customer Support Team Productivity

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.
Klaas Romer

Happiness Members Officer Europe

Klass Romer
Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.
Jesper Juul Jensen

CEO of BetterNow

Jesper
We are now able to use more time of what matters the most: providing tailored and customized support at scale.
Anna Jagdhar

Customer Service Manager

Anna Jagdhar
The tickets that can be answered using the Jatana suggestion are way less time-intensive now.
We also love to see how Jatana gets better and better in suggesting the right macro over time: the accuracy of the suggestions is quite astonishing.
Isabelle van Capelleveen

Stocard Customer Support Manager

isabelle-van-capelleveen
CASE STUDY
kitchentime-photo
KitchenTime saves 50% on First Reply Time

KitchenTime is a kitchenware store online where you will find everything for your kitchen at great prices.

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