Enabling better Customer Experiences
$1.6 trillion is lost by companies in the United States due to customers switching as a result of poor customer service.
By analysing your real world data our models can aid in:
Drastically cut the time taken to categorize incoming tickets by up to 97%.Learn More
Automatic replies to simple support requests freeing up support agents to address more pressing matters.Learn More
Reduce average response time by 40% by suggesting the most appropriate answers to support agents.Learn More
Jatana connects to 3rd party systems to resolve expensive tickets that require manual assistance.Learn More
Leading brands compete on Customer Experience
Customer service stats show that new customers costs anywhere between 5 and 25 times more expensive than retaining existing customers.
Automate Customer Support With The Platforms You Use
With Intelligent Process Automation (IPA), you can connect Jatana to 3rd party systems like Shopify, Magento, CRMs and more. Jatana will fetch all the relevant information, and create ever-improving AI models.
By integrating with 3rd party systems, Jatana will fetch the relevant information directly inside the suggested macro, so that your agents don't need to manually do it.
Do you want us to add more services?Contact us.
A Powerful AI Customer Service Platform
Jatana consists of two complementary solutions: our platform and our Zendesk App. Together, they create, deploy and use all the automation engines that you need to provide exceptional customer experiences.
You are in good company
Leading brands are automating repetitive tasks using Jatana
Happiness Members Officer Europe
CEO of BetterNow
Customer Service Manager
Top Rated App on the Z marketplace
Jatana is a Top Rated App on the Zendesk Marketplace