Cut Average Handling Time by up to 70%
Jatana learns from your data what is the best way to handle each support requests and provides supports agents with personalized suggestions on what macro should be used to process each request.
Agents don’t need to spend time thinking what is the best way to process a ticket.
Enable your team to process an increased volume of support request.
Improve Customer Satisfaction
Faster and more accurate support means happier and more loyal customers.
Boost agent training
Bring new agents up to speed faster without the need for extensive training programs.
How does it work?
Jatana understands what your customers write in support request and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.
Create Macro Intents
Jatana automatically creates intents based on the macros your agents use to reply to customers.
Train Suggestion Model
You combine all the macro intents you need to train a suggestions that fits specifically on your needs.
The model goes live and you immediately get macro suggestions right into your Zendesk account.
By integrating with 3rd party systems, Jatana will fetch the relevant information directly inside the suggested macro, so that your agents don't need to manually do it.
Do you want us to add more services?Contact us.
How people use suggestions?
Leading brands are automating repetitive tasks using Jatana
Happiness Members Officer Europe
CEO of BetterNow
Customer Service Manager
KitchenTime saves 50% on First Reply Time
KitchenTime is a kitchenware store online where you will find everything for your kitchen at great prices.Read More
In partnership with reliable companies.
Jatana is a selected company for the Zendesk Startup Program at Station F!