Jatana Suggestions

Jatana’s Suggestions

The perfect combination of Artificial Intelligence and Human understanding to help you deliver outstanding support in a fraction of the time.

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Cut Average Handling Time by up to 70%

Jatana learns from your data what is the best way to handle each support requests and provides supports agents with personalized suggestions on what macro should be used to process each request.

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Save time
Save time

Agents don’t need to spend time thinking what is the best way to process a ticket.

Reduce Costs
Reduce Costs

Enable your team to process an increased volume of support request.

Customer Satisfaction
Improve Customer Satisfaction

Faster and more accurate support means happier and more loyal customers.

Support Training
Boost agent training

Bring new agents up to speed faster without the need for extensive training programs.

How does it work?

Jatana understands what your customers write in support request and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.

Create Macro Intents

Jatana automatically creates intents based on the macros your agents use to reply to customers.

Train AI
Train Suggestion Model

You combine all the macro intents you need to train a suggestions that fits specifically on your needs.

Get suggestions

The model goes live and you immediately get macro suggestions right into your Zendesk account.


By integrating with 3rd party systems, Jatana will fetch the relevant information directly inside the suggested macro, so that your agents don't need to manually do it.


Do you want us to add more services?

Contact us.

How people use suggestions?

Leading brands are automating repetitive tasks using Jatana

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.
Klaas Romer

Happiness Members Officer Europe

Klass Romer
Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.
Jesper Juul Jensen

CEO of BetterNow

We are now able to use more time of what matters the most: providing tailored and customized support at scale.
Anna Jagdhar

Customer Service Manager

Anna Jagdhar
KitchenTime saves 50% on First Reply Time

KitchenTime is a kitchenware store online where you will find everything for your kitchen at great prices.

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In partnership with reliable companies.

Jatana is a selected company for the Zendesk Startup Program at Station F!

Zendesk Station F