Huge value at a fair price

Because we are here with one goal: bringing AI to the masses.

  • Monthly
  • Annualy
  • Actions
  • 0–3K
  • 3–10K
  • 10–20K
  • 20–30K
  • 30K+
  • Price
  • 299$
  • 899$
  • 1,599$
  • 2,099$
  • Custom
+ Implementation package (AI Lite or AI Core)

No matter the tier, you will have access to the whole platform and features.
The more you use it, the higher the value we provide.

Fair and transparent.

Implementation packages

AI Lite:
  • Designated Project Consultant
  • Remote sessions focused on training and coaching
  • Support and best practices
  • Configuration review
  • Go-live readiness preparation
  • 2 months Unlimited Actions included
  • Post go-live support
Learn More
AI Core:
  • Designated Project Manager
  • On-site kickoff Workshop
  • Support and best practices
  • Setup, configuration and testing
  • Custom 3rd party integrations
  • Custom ticket journeys
  • Go-live readiness preparation
  • 2 months Unlimited Actions included
  • Post go-live support
Starting at 9,999$
Learn More

A good case even with limited traffic

As little as one thousand monthly tickets

Before Jatana Human Avatar
  • Minutes to handle a query/ticket for human agent 10 min
  • Total monthly queries/tickects handled 1000
  • Total cost for human agent (salary only) 3,000 $
After Jatana jatana avatar
  • Scenarios
    • A
    • B
    • C
  • Resolution rate
    • 25%
    • 50%
    • 75%
  • Queries/tickets automated
    • 250
    • 500
    • 750
  • Hours freed up for more complex tasks
    • 42
    • 83
    • 125
  • FTE – Full Time Equivalent
    • 0.26
    • 0.52
    • 0.78
  • Money saved based on FTE
    • 750$
    • 1,500$
    • 2,250$


  • What are Actions?
    Any Suggested Macro and Automatic Reply count as an Action.
  • What if I need more than 30K Actions/ mo?
    We offer volumes discounts and special pricing for customers with significant automation needs. Contact our sales team at for more details.
  • What is Intelligent Process Automation (IPA)?
    Intelligent Process Automation is a combination of Artificial intelligence and Robotic Process Automation that allows you to automate all the steps in the ticket lifecycle, from ticket creation to full resolution.
  • How much does Intelligent Process Automation cost?
    Intelligent Process Automation is billed as a custom implementation, separate from the monthly billing subscription. Cost for the implementation varies greatly depending on your automation needs. Contact our sales team at for more details.
  • Is Jatana GDPR compliant?
    Yes! As soon as we get access to your data, we anonymise it and delete all the personal information we don’t need. Get in touch with us so we can share our standard agreements.
  • When I am billed?
    If you chose any of the yearly plans, you save 20% and get billed once for the following 12 months. On the other hand, if you prefer a monthly billing cycle, you will be charged every 30 days.
  • Do I need to be a data scientist to use Jatana?
    Absolutely not! The platform is built with customer support reps in mind and can be used by anyone, including people with no previosu knowledge of Data Science and Artificial Intelligence.

You are in good company

Leading brands are automating repetitive tasks using Jatana

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.
Klaas Romer

Happiness Members Officer Europe

Klass Romer
Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.
Jesper Juul Jensen

CEO of BetterNow

We are now able to use more time of what matters the most: providing tailored and customized support at scale.
Anna Jagdhar

Customer Service Manager

Anna Jagdhar

In partnership with reliable companies.

Jatana is a selected company for the Zendesk Startup Program at Station F!

Zendesk Station F