Automatic Ticket Categorisation
Jatana’s Automations take care of all the necessary data entry that keeps your support center clean and organizedLet's talk
No more manual data entry!
Jatana understands what your customers write and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.
Agents won’t have to do manual data entry to categorize supports requests the way you want.
Increase consistency of your data
Rest assured that all tickets are being categorized using the same criteria.
Increase customer satisfaction
With all the relevant information prepopulated in the tickets, your agents will be able to offer better customer support.
Boost Agent Satisfaction
Agents are happier and stick around for longer when their job doesn’t include boring repetitive tasks.
How does it work?
Jatana understands what your customers write in support request and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.
Specifiy relevant information
Decide which fields should be populated automatically by Jatana.
Train the AI
Train the ai to recognize customer support request and how to categorize them.
Enable Automation and let Jatana take care of categorizaiton for you..
How people use ticket categorization?
Leading brands are automating repetitive tasks using Jatana
Happiness Members Officer Europe
CEO of BetterNow
Customer Service Manager
KitchenTime saves 50% on First Reply Time
KitchenTime is a kitchenware store online where you will find everything for your kitchen at great prices.Read More
In partnership with reliable companies.
Jatana is a selected company for the Zendesk Startup Program at Station F!