Automatic Ticket Categorisation

Jatana’s Automations take care of all the necessary data entry that keeps your support center clean and organized

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No more manual data entry!

Jatana understands what your customers write and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.

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Benefits

Save time

Agents won’t have to do manual data entry to categorize supports requests the way you want.

Increase consistency of your data

Rest assured that all tickets are being categorized using the same criteria.

Increase customer satisfaction

With all the relevant information prepopulated in the tickets, your agents will be able to offer better customer support.

Boost Agent Satisfaction

Agents are happier and stick around for longer when their job doesn’t include boring repetitive tasks.

How does it work?

Jatana understands what your customers write in support request and use Natural Language Processing to extract only the information needed to categorize requests based on the fields you specify.

Specifiy relevant information

Decide which fields should be populated automatically by Jatana.

Train the AI

Train the ai to recognize customer support request and how to categorize them.

Automate

Enable Automation and let Jatana take care of categorizaiton for you..

How people use ticket categorization?

Leading brands are automating repetitive tasks using Jatana

With Jatana in place it's much easier to train up other employees to help with simple support tasks. That makes it easier and more efficient to handle peaks in support.

Klaas Romer

Happiness Members Officer Europe

Thanks to Jatana, agents have unlocked time to create campaigns and offer personalized support to our main customers. After only 3 months, the AI was able to cover more than 50% of the incoming queries.

Jesper Juul Jensen

CEO of BetterNow

We are now able to use more time of what matters the most: providing tailored and customized support at scale.

Anna Jagdhar

Customer Service Manager

CASE STUDY

KitchenTime saves 50% on First Reply Time

KitchenTime is a kitchenware store online where you will find everything for your kitchen at great prices.

In partnership with reliable companies.

Jatana is a selected company for the Zendesk Startup Program at Station F!